Updated
Sept. 2007
RETURN of JENA
LABS products.
No
Refunds, Exchanges Gladly.
All
returns must be
pre-authorized by JENA
LABS Items returned because of manufacturing
defect will be repaired or replaced free
of charge and returned at our expense. Customer
damaged items will be repaired at our normal
prevailing shop rate, or replaced at normal
prices, and returned C.O.D VIA Fed Ex. The
C.O.D. amount will include products and all
shipping fees. Items returned for any reason
other than exchange/repair for defect or
damage will earn credit for other JENA LABS
products, minus shipping expenses and minus
a 20% restocking fee.
REFUNDS
No refunds will be given
for any
reason for any product manufactured or value
enhanced by JENA LABS, or for any product
made by other manufactures and sold by JENA
LABS Your order is a contract.
Custom
modifications of products not originally made by JENA LABS are not
warrantied under any circumstances. Customer assumes all risks for any
custom modifications to any product sent to us for modification.
Changes or
substitutions may be made in some circumstances
if we have not yet begun to process your
order.
PRODUCT
AUDITIONS JENA LABS
maintains a small
inventory of product for no-purchase-commitment
customer audition. IF YOU ARE UNSURE of the
sonic compatibility or suitability of a product
we make or sell, please make arrangements
for an evaluation AUDITION prior to purchase.
Specific costs of an audition vary from product
to product but will usually consist of coverage
of all special boxing, insurance, and shipping
expenses. Sufficient security must be placed
by customer with JENA LABS prior to shipping
the items to be auditioned, so that in the
event of customers non-return of audition
items, our costs will be covered. In the
event of non-return, costs will be assessed
and billed against the security at the prevailing
MSRP plus special boxing, insurance and shipping
rates. In the event an order is placed after
an audition, the additional special boxing,
insurance, and shipping fees incurred in
processing the actual purchased item will
be absorbed by JENA LABS.
CHANGING
YOUR MIND Under no
circumstances
will a return of any product sold in good
faith as a final sale be allowed because
you changed your mind. Your order IS A CONTRACT.
Once we have shipped an item, it's yours.
JENA LABS maintains a no-purchase-commitment
PRODUCT AUDITION opportunity for you to make
up your mind with. Please take advantage
of our AUDITION OPPORTUNITY policy. Waiving
an audition opportunity is a final decision,
and a SALE cannot be retroactively converted
into an AUDITION. Be sure that you want to
purchase something before you do. If you
are not comfortable with this policy...for
JENA LABS manufactured products, please shop
at one of our Retail Dealers who may have
a more liberal return policy, for Atma-Sphere
Music Systems products, please shop at another
Atma-Sphere Music Systems retailer who may
have a more liberal return policy.
JENA Labs is no longer a dealer for
Atma-sphere products, however, we still maintain this historical note:
Policies are stated in this
RETURN
of Atma-Sphere Music Systems products. NO
REFUNDS, NO EXCHANGES. We are constrained
by the factory policy, which states unequivocally
that once a deposit is made and an order
is placed, an order cannot be canceled. The
amp or preamp being built IS YOURS. JENA
LABS cannot substitute other products or
refund any deposits for any reason once an
Atma-Sphere order is placed. Any product
performance problems developing as a result
of shipping damage is the financial responsibility
of the shipper's insurance carrier. We certify
that all equipment is tested and working
prior to packing for shipping. The retail
customer must make and administer all claims
for shipping damage. After customer takes
delivery of undamaged [in shipping] product,
failure or performance defects will be handled
as a warrantee repair issue either by JENA
LABS directly, or by Atma-Sphere Music Systems.
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